Questions, answered
Is the piece in the photos the one I'll receive?
Yes. Pieces marked one of a kind are photographed individually, and the one in the photos is the one we send. Pieces sold in quantity (tumbled stones, for example) are shown as a representative sample.
Are your stones natural?
Our crystals and minerals are natural. Many are cut and polished into shapes like spheres, hearts and bowls; the listing says when a piece is a carving or has been polished.
Where do you ship?
Worldwide, with tracking. The shipping cost for your country is shown in the cart before you pay.
Will I pay import duties or tariffs in the USA?
No. Orders to the USA ship DDP (delivered duty paid): we prepay all duties and tariffs, so there's nothing more to pay when your parcel arrives. Shipping to the USA is free and tracked.
How long does delivery to the USA take?
About 2 weeks from order to your door. Every parcel is tracked, and we email you the tracking link as soon as it ships.
Will I pay import duties outside the USA?
Outside the USA, local import duties or taxes may be charged by your customs office on delivery. These are set by your country, not by us.
Why do colours sometimes look different?
We photograph in natural light to keep colours true, but every screen shows colour a little differently, and many minerals change with the light around them.
Can I return a piece?
Yes. Purchases can be returned within 7 days of delivery for a full refund of the item price. The buyer pays return shipping and any customs duty on the return. See our return policy for how to send it back.
Do you sell wholesale?
Yes. Shops and stockists can apply for a trade account at trade.eartheditions.co.